Thank you for shopping with The Macrame Shop. We strive to provide high-quality handmade macrame products and a seamless shopping experience. Please review our refund and cancellation policy carefully.
1. Order Cancellation
- Before Shipment: Orders can be canceled within 24 hours of purchase. Please contact us at themacrameshop12@gmail.com or 8791147417 with your order details to initiate a cancellation.
- After Shipment: Once the order has shipped, cancellation requests cannot be processed. However, you may proceed with a return once the item is delivered, as per our return policy.
2. Refund Policy
- Eligibility for Refunds: To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging within 7 days of delivery.
- Non-Refundable Items: Customized orders and personalized items are non-refundable unless there is a defect or error on our part.
- Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
3. Damaged or Incorrect Items
- In case of damaged or incorrect items, please contact us within 48 hours of receiving the order with photos of the issue. We will provide further assistance to resolve the matter.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an incorrect item sent by us.
5. Contact Us If you have any questions regarding refunds or cancellations, please reach out to us at themacrameshop12@gmail.com or call us at 8791147417.
We appreciate your understanding and look forward to providing you with a great experience at The Macrame Shop!