Thank you for shopping with us! We hope you love your macrame products, but if you’re not completely satisfied, we’re here to help.
1. Return Policy
- You may return items within 7 days of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Custom orders and personalized items are non-returnable, except in cases of manufacturing defects or damages.
2. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, we will process the refund to your original payment method within 5-7 business days.
3. Return Shipping
- Customers are responsible for covering the cost of return shipping unless the return is due to a manufacturing defect or an incorrect item.
4. Damages and Issues
- Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item.
5. How to Initiate a Return
- To initiate a return, contact us at [themacrameshop12@gmail.com/7906221214] with your order details. Our team will provide you with the return address and further instructions.
For any questions or assistance, feel free to reach out to our support team. We appreciate your trust in our handmade macrame creations and strive to provide the best possible experience!