Welcome to The Macrame Shop! We are committed to providing you with high-quality handmade macrame products and ensuring a seamless shopping experience. Please read our shipping policy carefully to understand how we handle orders, shipping, and delivery.

1. Processing Time

  • All our products are handmade with love and care. Once your order is placed, it will take 2-4 business days to process before it is shipped.
  • Customized orders may take an additional 3-5 business days to craft, depending on the complexity of the request.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to cater to your needs:

  • Standard Shipping (5-7 business days):
    • Available across India.
    • Shipping carrier: Amazon Easy Ship / Delhivery.
  • Express Shipping (2-4 business days):
    • Available for select pin codes.
    • Extra charges may apply based on the destination.

3. Shipping Charges

  • Free Shipping on orders above ₹2,000.
  • For orders below ₹2,000, a standard shipping fee of ₹100 will be applied.
  • Express shipping charges vary by location and will be calculated at checkout.

4. Cash on Delivery (COD)

  • COD is available for select regions across India.
  • An additional COD fee of ₹50 will be added to your total order amount.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • You can also track your order status on our website under the Order Tracking section using your order ID.

6. Shipping Restrictions

  • Currently, we only ship within India.
  • We do not ship to P.O. Boxes or remote locations that are out of our courier partners’ service areas.

7. Delivery Delays

  • Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, or carrier delays.
  • We will keep you informed of any significant delays and work to resolve any issues as quickly as possible.

8. Address Changes

  • If you need to update your shipping address, please contact us at info@themacrameshop.com or call us at +91 8791147417 within 24 hours of placing your order.
  • Address changes requested after the order is shipped may not be possible.

9. Damaged or Lost Packages

  • If your package arrives damaged, please reach out to us immediately with photos of the damaged item and packaging.
  • In case of lost packages, we will work with the carrier to resolve the issue and arrange for a replacement or refund as needed.

10. Contact Us

If you have any questions regarding our shipping policy, feel free to contact us:

  • Email: info@themacrameshop.com
  • Phone: +91 8791147417
  • Address: Near Jama Masjid, Village Kalechhina, Modinagar, Ghaziabad, Uttar Pradesh – 245304, India

Thank you for shopping with The Macrame Shop. We appreciate your support of our handmade creations!